Had my GTI for service in this weekend and again Brian Smith and the team knocked it out of the park. Brian had my technician send a video of the point inspection of my car and of the work getting performed. Brian, Rob and everyone on the service do exactly that, service!!! Other Stores should take note of what they are doing up at OKC VW
My service lady Tammy was excellent and the other young man at the service desk took me home and picked me up, he was so polite. Loved the video
I have an older car that most of my parts have to come from the dealer for, since the car is frankensteined together, parts from audi TTs on my GTi, things like that. I used to go to Fowler VW, but I can't walk in there to get parts without them trying to sell me a new car, I went to Oklahoma City Volkswagen, and was attempting to get some axle parts for aftermarket axles, I had already tried another dealership and a couple auto part stores to no avail. Upon walking in to Oklahoma City Volkswagen I was greeted with smiling faces and nice attitudes, I was asked what I was looking for, informed them I was looking for parts, and I was immediately directed to their parts department (Very navigable dealership, as well). I was promptly assisted in the parts department by a gentleman named Pete, explained what I was looking for and he got to work, after the first 3 kits did not work, Pete REFUSED to give up. His out of the box thinking is what got my car the correct parts and back up and running the day before race day. Not to mention the service director, Rob, swung by to say hi and to see if we needed any additional assistance, and he was also VERY helpful and informative, I cannot stress how much this dealership AMAZED me enough.TL:DR, Oklahoma City Volkswagen will now be the ONLY place I go to for parts for my car (sorry, O'reilly's), staff is very knowledgeable and professional, and unwilling to leave a customer unsatisfied. 10/10 any day of the week!
Had a great experience. Thanks for all you did to help us get the deal we needed. Special thanks to Nick, Doug and Zach!
Very good service
Anybody need a new car or a used car, My 2013 Dodge Dart i bought a month ago was from this dealership, came in today to fix a nail in my tire and i am walking out with 4 BRAND new tires for free, there was a little dry rot on 2 of my 4 tires and the person in charge told me they wouldnt want there kids driving on those so he said they are giving me 4 brand new tires for free,a $520 dollar value for free. Seriously Recommend these guys here
Folks are great and Robert in service is awesome.
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